RETURNS AND EXCHANGE POLICY
We hope that you will be more than happy with your purchase from Wilder Lives! However, your products can be exchanged (clothing) and/or returned for a refund (all other products) if needed.
Clothing
All Wilder Lives clothing is custom printed – i.e. the garment is produced in the size and design you choose only once you have ordered it. This helps the environment by avoiding over-production and waste!
Because the clothes are custom printed, we are not able to offer refunds unless there is a problem with your product (i.e. it is damaged, faulty, or does not match the listing description).
You can exchange for an alternative size of the same clothing item, as long as you let us know within 30 days of the purchase date. Clothes must be unworn, in their original packaging and condition, and with any tags attached.
All other items (non-clothing)
Returns will be accepted as long as they are sent back to us within 30 days of the purchase date. Products must be unused, in their original packaging and condition, and with any tags attached.
How to arrange a refund/exchange
Email liz@wilderlives.co.uk with your order number and the details of the products you want to exchange/refund.
We will send you a form to include with your exchange/refund parcel, and the address to send this to.
You are responsible for the costs of returning your items / sending them to be exchanged. However, if you are returning the product(s) because they are damaged, faulty, or didn’t match the listing description, we will add basic postage costs to your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we have received your item, we will initiate a refund/exchange. Please allow at least 14 days from our receipt of the return for a refund or exchange to be processed.
In the case of a refund, money will be sent to your original method of payment.
We will email you once your return/exchange has been processed.